Technical Support

ACES Help

Call Support Central at 210-485-0555, option 1.

Canvas Help

Call the Canvas Help Desk at 210-485-0555, option 2. If you prefer, click Help and choose Chat with Canvas Support. Both options are available 24/7/365 and are staffed by actual, live Canvas employees. This is your first point of contact if you need help using Canvas.

Other Technical Help

Call Alamo Colleges Support Central at 210-485-0555, option 4 or the NVC ITS Help Desk at 210-486-4777, option 3.

View the information below in a pdf document Technical Support.pdf Download Technical Support.pdf

Click on each of the three tabs:

BROWSERS:

Canvas works with all browsers; however, it works best with the newest versions of current browsers: Firefox, Google Chrome, Edge, Respondus Lockdown Browser and Safari.

Click on the Canvas Browser support Links to an external site. page to see the latest versions.

Please be sure to enable JavaScript on your browser.

PLUGINS

Canvas sometimes utilizes certain plugins so documents can be viewable within a course.

To update your computer, you may want to download the current versions of Adobe Reader Links to an external site. and Java Links to an external site..

Pop-Up Blockers:

If you click on your course in ACES, My Courses tab, and nothing happens, or if you see a notification at the top of the screen that tells you pop-ups have been blocked, then you will need to allow pop-ups for ACES Links to an external site.

Instructions for allowing pop-ups:

Firefox, Google Chrome, Edge and Safari Links to an external site.