Still stuck? "Where Do I Get Help With . . . ?"

 

Product

Phone Help

Online Help

Faculty Resources Help

Canvas

 

Canvas 24/7 Help
210-485-0555, opt. 2

Click Help in upper right corner of any Canvas course

Canvas Help

ACES

 

Alamo Support Central (Help Desk) 210-485-0555, opt. 1 or NVC Help Desk
210-486-4777

ACES Username, password and login help on login page Links to an external site.

ACES Guide

Other computer hardware, software, login help, browsers, pop-up blockers, passwords

Alamo Support Central (Help Desk) 210-485-0555, opt. 1 or NVC Help Desk
210-486-4777

Technical Information

Technical Support and Pop-Up Blocker Settings

Concourse eSyllabus

 

NVC IT Help Desk 210-486-4777; 
Teaching with Technology 210-486-4850

Intro to Concourse Links to an external site.

Concourse eSyllabus

BioSig-ID

 

Alamo Support Central (Help Desk) 210-485-0555, Opt. 4

 

Training guide Links to an external site.

BioSig-ID

Brainfuse Tutoring

 

Brainfuse Help Desk
1-866-BRAINFUSE (1-866-272-4638)

Click “Contact Us” link inside Brainfuse

Brainfuse

Turnitin

 N/A

Turnitin Help
Submit Helpdesk Ticket Links to an external site.

Turnitin Help Center Links to an external site.

Creating a Turnitin Assignment in Canvas

SoftChalk

For installation, NVC IT Help Desk 210-486-4777

Video Tutorials Links to an external site.

SoftChalk Help
Linking a SoftChalk Lesson in Canvas

Pearson, McGraw-Hill, My___Lab, and other publisher content

 

Publisher website, “Contact Us”

Publisher website, “Contact Us”

N/A