Last edited by Tracey DeLillo 13 minutes ago
College Contacts Canvas Features Technical Info Tools in Canvas

Technical Support

telephone_blue-32.pngTechnical Support
ACES Help-Please call support central at 210-485-0555, option 1.

Canvas Help
- Please call Support Central at 210-485-0555, option 2. This is your first point of contact if you need to resolve a Canvas technical issue. 
You can also report a problem through an online form by clicking on the help2.gif Button (upper right hand of your screen) found on every screen in Canvas. 
Click here to learn more about online help. 
 


Accessing your Online Course-disable Pop-up blocker
If you click on your course in ACES, My Courses tab, and nothing happens, or if you see a notification at the top of the screen that tells you pop-ups have been blocked, then you will also need to allow pop-ups in https://aces.alamo.edu .  

Below are the instructions for disabling pop-ups for a site for various browsers:

 Allowing Pop-ups in Firefox.pdf Video 
 Allowing Pop-ups in Google Chrome  Older versions
 Allowing Pop-ups in Internet Explorer 10  Older versions
 Allowing Pop-ups in your Google Toolbar.pdf  
 Allowing Pop-Ups in Safari.pdf  
 Allowing Pop-ups in Mobile Safari iPad.pdf  


Minimum Supported Browsers

Canvas highly recommends using the newest version of whatever browser you are using. However, Canvas supports the following browsers and Flash versions (as of March 6, 2014):

  • Internet Explorer 9, 10, and 11 (note: IE 9 will no longer be supported as of May 24, 2014)
  • Chrome 32 and 33
  • Safari 6 and 7
  • Firefox 26 and 27
  • Flash 10, 11, and 12 (if you want to use the audio/video recording or viewing feature or upload files)
  • Respondus Lockdown Browser 4.0

 

Some supported browsers may still produce a banner stating "Your browser does not meet the minimum requirements for Canvas." If you have upgraded your browser but you are still seeing the warning banner, try logging out of Canvas and deleting your browser cookies. Click here for help with clearing your cache

Other Browser Requirements:
Enable JavaScript on your browser.

Mobile Devices:
Canvas was optimized for desktop displays; however, support for mobile devices is constantly improving. Recent updates to the iPhone and Android Apps allow better access to modules, quizzes - everything you need to complete your course work on the go. New releases for iPad and Android tablets are also available. Tablet users can also access Canvas through the Safari or Chrome browsers for the most complete functionality.
NOTE ABOUT MOBILE APPS: When prompted to enter your Canvas URL, enter alamo.instructure.com