Technical Information
Browser Information
Canvas highly recommends using the newest version of whatever browser you are using. However, Canvas supports the following browser versions as of July 7, 2025:
- Chrome 137 and 138
- Firefox 139 and 140 (Extended Releases Links to an external site. are not supported)
- Internet Explorer 11 - IE 11 is not supported after Aug 3, 2019.
- Edge 137 and 138
- Respondus Lockdown Browser (supporting the latest system requirements Links to an external site.)
- Safari 17 and 18 (Macintosh only)
Unsure if you meet the minimum requirements? Use detectmybrowser.com Links to an external site. for assistance.
Additional Canvas Guides
What are the browser and computer requirements for Instructure products? Links to an external site.
Browser Plugins and Extensions
Some browser plugins or extensions may conflict with Canvas and affect functionality. If you experience behavior that does not allow you to view or participate in Canvas courses, please ensure you have disabled any extensions or plugins that interact directly with your web browser.
For troubleshooting, consider logging in to Canvas using an incognito or private browser window, which will provide a browser session without any prior browsing or search history, associated browser cookies, or other factors that may interfere with the browser. If you are able to view and participate in Canvas using an incognito or private browser window, the behavior you are experiencing is likely related to the browser and not Canvas.
Unsure if you meet the minimum requirements? Use detectmybrowser.com for assistance.
Canvas Mobile
Canvas has developed mobile apps specifically for both iOS and Android devices. The iPhone Links to an external site. and Android Links to an external site. apps allow access to modules, quizzes, and discussions - everything you need to complete your course work on the go. Tablet users can use the Canvas app, or access Canvas through the Safari or Chrome browsers for the most complete functionality.
View the Canvas Guide - How can I use Canvas on my mobile device as a student? Links to an external site. - for additional information.
Note About Mobile Apps
When configuring the Canvas App, search "Alamo Colleges" or if prompted to enter your Canvas URL, enter alamo.instructure.com.
Browser Privacy Settings
When displaying content, Canvas defaults to the preferences set by browsers. Some browsers may occasionally make modifications to privacy settings to protect users from possible unsecured content. Unsecured content is identified with the prefix http:// in the URL and can create mixed content in your Canvas Page (Canvas is secured and is identified with the https:// prefix in the URL). Which Browsers does Canvas Support Links to an external site., covers known issues in specific browsers that may block or create mixed content within Canvas, and offers solutions for activating media that does not display or will not play.
Chrome Security
Google Chrome verifies that the website content you view is transmitted securely. If you visit a page in your Canvas course that is linked to insecure content, Chrome will display a shield icon [1] in the browser address bar.
You can choose to override the security restriction and display the content anyway by clicking the shield icon and then clicking the Load unsafe script button [2].
Chrome Media Permissions
Chrome has its own media permission within the browser. To use your computer camera and microphone within any Canvas feature, you will have to approve two permissions:
- Allow access to Canvas via the Adobe Flash Player Settings [1]. This prompt appears in the center of the video and audio pop-up windows, or the center of the browser if you are accessing Conversations.
- Allow access to Canvas via Chrome's media permission settings [2]. This prompt appears just below the address bar. Click the Allow button.
Firefox Security
Firefox verifies that the website content you view is transmitted securely. If you visit a page in your Canvas course that is linked to insecure content, Firefox will display a lock with a warning icon in the browser address bar [1].
You can choose to override the security restriction and display the content anyway by clicking the lock with a warning icon, clicking the arrow to expand your options [2], and selecting the Disable protection, for now, button [3]
Technical Support
ACES Help - Please contact Support Central Links to an external site.. Scroll down on the page and select "IT Help Desk" on the right-hand side for contact information.
Canvas Help Links to an external site. - The Canvas support phone number (for Alamo Colleges District only), support chat, and an online form for reporting issues are all found by clicking the Help button in the global navigation to your left.