Canvas Support and Technical Information (Help)

  Canvas Support and Technical Information (Help)

Canvas Support

For help with Canvas, please click Help in the left, gray menu of any Canvas course Canvas Help Button

The Canvas Support Hotline (Help Desk) is available 24/7, 365 days a year. It is staffed by Canvas employees located in Salt Lake City, Utah. Canvas Help is available via Phone, Chat, Guides, and Videos.

Canvas Support: Instructor GuidesLinks to an external site. | Student GuidesLinks to an external site.

Canvas Faculty Support:  833-507-7244

Canvas Student Support: 210-485-0555, Option 2

The Canvas Help Desk can help with:

  • Using Canvas tools
  • Course Settings
  • Importing Course Content
  • Troubleshooting Technical Problems

The Canvas Help Desk cannot help with:

  • Student Enrollments
  • ACES Login Issues and Passwords
  • BioSig-ID Passwords
  • Publisher Content and Linked Pages (Pearson, McGraw-Hill, etc.)

ACCESS/District Instructional Technology Resources: Alamo Colleges District_Canvas ScreenSteps

Technology Service Request (IT) - Footprints

For technical assistance with computers, projectors, or other technology in your classroom or office, please call 210-486-4777 for immediate assistance or complete an IT Footprints Service RequestLinks to an external site.. You can find the Footprints link in ACES - Employee tab, left column under IT Resources or right column near the bottom under FootPrints. Log in using your usual computer workstation username and password. 

To complete a Footprints Request, follow the steps in this guide: Submitting Service RequestsLinks to an external site.

There is also a Help tab in the upper right corner of FootPrints that links to several help guides and user videos. You may also refer to one of the guides within the following document: Footprints Help GuidesLinks to an external site..

For any of these resources, if you're prompted to log in, use your desktop credentials. If you're off-campus, include nvc\ before your user name.

 

For lT-related assistance, contact the NVC IT Help Desk at 210-486-4777, opt. 3.

Email: nvc-helpdesk@alamo.edu

 

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