Technology Service Request (IT) - FootPrints

computer problem - help

For technical assistance with computers, projectors, or other technology in your classroom or office, please call 210-486-4777 for immediate assistance or complete an IT FootPrints Service Request. You can find the Footprints link in ACES - Employee tab, left column under IT Resources or right column near the bottom under FootPrints. Log in using your usual computer workstation username and password.

To complete a FootPrints Request, follow the steps in this guide: Submitting Service Requests

There is also a Help tab in the upper right corner of FootPrints that links to several help guides and user videos. You may also refer to one of the guides within the following document: FootPrints Help Guides.

For any of these resources, if you're prompted to log in, use your desktop credentials. If you're off-campus, include nvc\ before your user name.

Copier/Printer Support

Please contact NVC Print Service Support Partner, Stewart Organization: 210-858-8568

Stewart Print Service Partner sticker on printers

(the placard above can be found on all copiers)

Also, the following help guide is useful for adding printers: Connect HP Printers 2.pdf

AlamoPrint is NEW and allows faculty to print to this queue and release their print out at any copier on NVC campus.

For additional assistance, contact the NVC IT Help Desk at 210-486-4777, opt. 3.

Email: nvc-helpdesk@alamo.edu