Tech Support

Help Desk Contact Information

Help Desk is the central point of contact for all technology needs. Contact us by phone, email or visit. Other resources are posted here on the Technical Information page. (The page opens in a new window.)

Contact Us

District Helpdesk Information

Phone: 210-485-0555 Option 4
Out of Town Students: 866-493-3947 (toll free)
Email: helpdesk @alamo.edu

Hours of Operation

Monday – Friday 8 am – 12 am
Saturday 9 am – 9 pm
Sunday 11 am – 12 am

 

Caller Checklist

When calling, please have the following information readily available:

  • Last four digits of SSN
  • ACES ID
  • Date of Birth
  • Banner ID

College Helpdesks

San Antonio College Helpdesk
210-486-0777

St. Philip's College Helpdesk
210-486-2777

Palo Alto College Helpdesk
210-486-3777

Northwest Vista College Helpdesk
210-486-4777

Northeast Lakeview College
210-486-5777

 

Canvas Tutorials

You have been introduced to a few Canvas tutorials throughout this mini-course. There are many more on the Canvas Community. Learn how to use Canvas on the Canvas Community. Links to an external site.

Canvas Help

You may also access help through each Canvas course. Look through the menu on the left for these items:

    1. Help
    2. Student Quick Guide
    3. Technical Support
    4. Student Resources